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EchoSaviour
November 22nd, 2009, 11:51 AM
Ok, no more emails guys, we're phasing them out. If you got any issues go through the support FAQ to Ticket setup we got.

Basically if you got a problem that the FAQ cannot fix, then there are the forms on it to fill up so support can check up on whatever problems.

This should speed things up significantly cause we no longer have the following issue. Now in abridged format!

Player: Help! I lost my weapon.
Support: What weapon did you lose?
Player: My missile!
Support: Can you give all the info on the missile.
Player: It was a Dark Arrow!
Support: Can you give all the info on the missile, including upgrades and enchants.
Player: It was a Celestial of Sniper Dark Arrow, E7
Support: Can you tell us what enchants were on the weapon.

You guys probably get the idea. One issue can sometimes take a week cause the player just never gives all the info in the first email. The ticket / FAQ system should help us remove those annoyances. (Trust me, them support peeps freak out whenever I tell them I don't have all the info.)

Shuffl3z
November 22nd, 2009, 01:43 PM
How About a person that i am playing his acc from time to another and he is no longer play the game and then i lost some of my items at that acc?
e: And if i have the SS of those items that belongs to me got lost?

ApocryphaB
November 22nd, 2009, 01:47 PM
You're also forgetting. What time frame did you lose such weapon? and Did you give your account to anyone?

:)

Hydro.
November 22nd, 2009, 01:51 PM
Truthfully that was his fault. Putting his own weapons on a gear that multiple people have access to is just asking for them to get lost :\

Shuffl3z
November 22nd, 2009, 01:58 PM
Truthfully that was his fault. Putting his own weapons on a gear that multiple people have access to is just asking for them to get lost :\

it wasn't on my own acc and the item that i want to get it back is only 1 weapon and that is pierce loa. guess ill try to send a support ticket again

FenderJazz
November 22nd, 2009, 04:23 PM
This is getting a sticky.

Fr1skyDingo
November 22nd, 2009, 05:12 PM
it wasn't on my own acc and the item that i want to get it back is only 1 weapon and that is pierce loa. guess ill try to send a support ticket again

If you knew the account it was on that wasn't yours, maybe.
If it got broken, there's no hope, no way to tell that you didn't do it.
If it wasn't on your account, wait, it wasn't on your account, was it your weapon? But you traded it to another account, but it was just a loan, and now it's lost, and 5 people use your account, and you don't know where the loa is now, yeah you're f***ed. And retarded. If you share your info, s*** gets lost. Learn from it, although this probably isn't even ebra posting.


This is a lost cause, but awesome Suba for the suport ticket system coming back up:XD:

Hummin
November 23rd, 2009, 05:24 AM
i sent in all my tickets today.

JKRevan
November 23rd, 2009, 10:23 AM
EchoSaviour;42259']Ok, no more emails guys, we're phasing them out. If you got any issues go through the support FAQ to Ticket setup we got.

Basically if you got a problem that the FAQ cannot fix, then there are the forms on it to fill up so support can check up on whatever problems.

This should speed things up significantly cause we no longer have the following issue. Now in abridged format!

Player: Help! I lost my weapon.
Support: What weapon did you lose?
Player: My missile!
Support: Can you give all the info on the missile.
Player: It was a Dark Arrow!
Support: Can you give all the info on the missile, including upgrades and enchants.
Player: It was a Celestial of Sniper Dark Arrow, E7
Support: Can you tell us what enchants were on the weapon.

You guys probably get the idea. One issue can sometimes take a week cause the player just never gives all the info in the first email. The ticket / FAQ system should help us remove those annoyances. (Trust me, them support peeps freak out whenever I tell them I don't have all the info.)
WHAT? SOME1 LEGENDED a E7 ARROW?

FAIL!

Trollpoke
November 23rd, 2009, 10:35 AM
Player: Help! Mangsang broke bgears
Support: What gear did we break?
Player: I SAID THE BGEARS
Support: Can you give all the info on the bgears.
Player: IT WAS BROKEN AND ****
Support: Can you give all the info on the gear.
Player: ABM 1SHOTS ME, SUPER FAST GRINDING, SUPER FAST SPEED!
Support: Can you tell us what weapons the gear was useing
Player: SOME RANDOM NORMAL FIXED E5 PROB BAWWO
Support: What time frame did this happen?
Player: TWO FRICKEN YEARS AGO

:awsum:

Mike Cosgrove
November 23rd, 2009, 11:12 AM
Player: TWO FRICKEN YEARS AGO

:awsum:

Man it's been two years since the bawoo patch? ....

Monkeynucleosis
November 23rd, 2009, 12:09 PM
So I know I may seem stupid asking this, and I'm sure its right in
front of me and I just haven't seen it yet, but where exactly is the
option to submit a Support Ticket? All I see is the FAQ and my question
isn't answered, nor my issue resolved. Can anyone link me in the
right direction please?

Cheers,

~t

Trollpoke
November 23rd, 2009, 02:47 PM
Man it's been two years since the bawoo patch? ....

today: nov 23rd, 2009.

December 26, 2007. i can't remember when we got the zomg patch, but its been at least 2 years. i feel ****ing old now

EchoSaviour
November 23rd, 2009, 05:11 PM
So I know I may seem stupid asking this, and I'm sure its right in
front of me and I just haven't seen it yet, but where exactly is the
option to submit a Support Ticket? All I see is the FAQ and my question
isn't answered, nor my issue resolved. Can anyone link me in the
right direction please?

Cheers,

~t

The FAQ is there to direct people to the proper answers or forms. If there's a question that isn't there that should be, then just holler. The main reasons for this is to have the questions pre-sorted with information that we want to have without having keep asking the questions over and over.

Monkeynucleosis
November 23rd, 2009, 09:14 PM
Oh alrighty then. Thanks Echo :)

Bump: So my questions were not answered nor my issue resolved using the
FAQ. I tried emailing and I am quite disappointed to say that it seems
as though half of the support team doesn't even take the time to read
a full email and pulls a response out of a hat using the "tl;dr" technique.
I sent an email in what I thought was a correct and well written format,
and got a generic answer. Is it not their job to do this? Are they not paid
to do this? I don't know. Maybe I'm assuming. But here's the answer I
got to an issue regarding an account.


Dear Player,

The support issue that you have submitted will not be assisted using
this service. Please use our Customer Support FAQ for further
assistance.

http://www/subagames.com/customersupport.aspx

Sincerely,

SUBA Games Support

That was the first thing I tried!! >:/

Note: I sent this email regarding my account to Accounts@SubaGames.com

I'm sorry if I'm ranting or seem like I'm being unreasonable, and
I know there has been an overflow of emails lately, but this is,
after all, what the support team is paid to do isn't it?

Hope to hear an answer from a GM or anyone over at SUBA.

Cheers,

~t

Saccharide
November 24th, 2009, 12:31 AM
today: nov 23rd, 2009.

December 26, 2007. i can't remember when we got the zomg patch, but its been at least 2 years. i feel ****ing old now

ZOMG patch was December 19-20, 2006.

EchoSaviour
November 24th, 2009, 01:45 PM
Oh alrighty then. Thanks Echo :)

Bump: So my questions were not answered nor my issue resolved using the
FAQ. I tried emailing and I am quite disappointed to say that it seems
as though half of the support team doesn't even take the time to read
a full email and pulls a response out of a hat using the "tl;dr" technique.
I sent an email in what I thought was a correct and well written format,
and got a generic answer. Is it not their job to do this? Are they not paid
to do this? I don't know. Maybe I'm assuming. But here's the answer I
got to an issue regarding an account.



That was the first thing I tried!! >:/

Note: I sent this email regarding my account to Accounts@SubaGames.com

I'm sorry if I'm ranting or seem like I'm being unreasonable, and
I know there has been an overflow of emails lately, but this is,
after all, what the support team is paid to do isn't it?

Hope to hear an answer from a GM or anyone over at SUBA.

Cheers,

~t

It really goes down to what kind of issue you're having. If it's a common issue that is related to many other issues than just go through that route. Worst case, just try to tell us what the issue is on the forums, as long as it doesn't have any account info on it then it should be fine as other players may be encountering the issue.

We can always add it to the FAQ anytime if needed.

Monkeynucleosis
November 24th, 2009, 01:55 PM
EchoSaviour;43145']It really goes down to what kind of issue you're having. If it's a common issue that is related to many other issues than just go through that route. Worst case, just try to tell us what the issue is on the forums, as long as it doesn't have any account info on it then it should be fine as other players may be encountering the issue.

We can always add it to the FAQ anytime if needed.

Well it has to do with switching things like security questions, and username.
I explained the situation in a clean format, and its more of something for my
own feeling of security. I included the answers to the security questions and all.
I would explain it exactly as I wrote it in the email, but most of it is account
information with a brief but concise description of the situation.

RockXiomy
November 25th, 2009, 06:36 PM
The transfer of armor is still impossible by application to the ADMINISTRATION?

Why in the FAQ there is no solution to this problem when you have these armor that can not trade, and I say this because I want change for items of a friend who is also interested.

Well greetings await your response ... PS: use the google translator :'(

Hummin
November 25th, 2009, 06:47 PM
And I have been waiting two weeks for billing to get back to me regarding my account. No answer. Tempted to spam them so they get the point:confused:

EchoSaviour
November 25th, 2009, 06:48 PM
Make sure you properly sent the ticket.

Emails are completely phased out so if you sent one that way, it's been auto replied.

If a ticket isn't properly filled out, support can also reject it if it provides too little information.

KingTraffickerLH
November 26th, 2009, 05:03 AM
Well i sent an email to get my secondary reset about 4-5 days ago and got one email back asking for the security questions and shiz. So i sent Back the response aboooooutt 2 days ago and still haven't gotten a reply back. Im just wondering if my email would have been phased out and ill just get the auto-reject email >:[

Also, add an option in the newer support tickets for secondary Ace pw changing please :X

CAPTAIN PLANET
November 26th, 2009, 05:27 AM
Q: What is [GM]EchoSaviour's original SCO-ACE identity?
A: That is up to the players to find out for themselves.


You are a crafty mother****er Wyndstryker.

EchoSaviour
November 26th, 2009, 10:07 AM
Well i sent an email to get my secondary reset about 4-5 days ago and got one email back asking for the security questions and shiz. So i sent Back the response aboooooutt 2 days ago and still haven't gotten a reply back. Im just wondering if my email would have been phased out and ill just get the auto-reject email >:[

Also, add an option in the newer support tickets for secondary Ace pw changing please :X

That is something we can probably pop in soon.

Dmac
November 26th, 2009, 01:17 PM
I am still unable to find an actual link or form to fill out a ticket. I was able to find my issue in the FAQ system, as it has to deal with an item transfer (specifically a slot armor that was traded before the patch that made them not trade-able). How would I go about sending in the information needed for this issue?

KingTraffickerLH
November 26th, 2009, 03:00 PM
Well i sent an email to get my secondary reset about 4-5 days ago and got one email back asking for the security questions and shiz. So i sent Back the response aboooooutt 2 days ago and still haven't gotten a reply back. Im just wondering if my email would have been phased out and ill just get the auto-reject email >:[
Same Question :confused:

zastover
November 26th, 2009, 11:02 PM
so does this all mean no more armor transfers?

Monkeynucleosis
November 27th, 2009, 05:13 AM
So I sent in a ticket. Its been replied to. I click on it to look
at the reply, and it sends me back to the Suba home page :/
I don't know what else to do. I give up.

~t

EchoSaviour
November 27th, 2009, 12:09 PM
Try again?

Haven't had any issues with the ticket system when I tried it.

JKRevan
November 27th, 2009, 07:38 PM
erm, i didnt find a ticket link where i could fill in a report of abusive behavior =P

FenderJazz
November 29th, 2009, 06:25 PM
And I have been waiting two weeks for billing to get back to me regarding my account. No answer. Tempted to spam them so they get the point:confused:

Because billing isn't the right department for your problem. You'd want something under 'Game Crashes' or 'Can't Log In', but they have no tickets for those. Just looked, didn't find any places to send a ticket for that stuff which is silly.

EchoSaviour
November 30th, 2009, 10:09 AM
If there is a problem that doesn't have a ticket / form for it, just try to detail it so I can send it off to the web guys.

In many cases, you can use some of the other forms for certain issues. Like the lost PW one for lost secondary PW's.

GeneralAladeen
November 30th, 2009, 10:52 AM
Nerf BG's FTW.... I am gonna send that ticket in for real!

maxu2
December 1st, 2009, 10:36 AM
Hy, i want to ticket for an armor transfer, but on support there is not a ticket for that; i tryed a random ticket, and i got back the answer that it is not the right ticket, closed.
Pls tell me where to ticket it right, because there is not any correct ticket there.
Thank you.

D3V1L1NG
December 11th, 2009, 11:53 PM
where i can submit a ticket for a problem related to missed items?? :(
couse in the faq tickets system there is nothing for submit a ticket....
all the things said there about missing items is just that, saying the
ways we already know items can be lost, but nothing else.... :'(

and now i cant even send a mail to support so there is another more
specific way for get any help or answers?? :confused:

jerdagz
December 25th, 2009, 07:37 AM
Player: Help! I cant open my inventory
Support: What character?
Player: Freakz
Support: Can you give all the info of your character?
Player: It was lvl 35 igear, I cant use it because full inventory and I cant open it...!

cicaua
December 27th, 2009, 07:05 PM
http://forum.subagames.com/showthread.php?p=58238
Need help =(

FenderJazz
January 4th, 2010, 11:35 PM
There's nothing there for reporting glitches. if there is, I can't find it.