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View Full Version : **IMPORTANT** USER FEEDBACK REQUIRED ON BvW AND RTD!!!



Cidopuck
May 29th, 2014, 11:35 AM
Hello!

This is a little thread to update you on some things we've been trying to do to improve in-game bugs, as well as ask for your help.

1. The weekend Black Vs White events weren't working, as you were all aware. We've tried some new things with it, but nobody has let us know if it's working NOW.

We would like any and all feedback regarding BvW so we can know if there are any further or continuing issues with it.

2. Additionally, we have been attempting to manually push people through the RTD questline when they get stuck. However, nobody has told us if it's worked yet. If this is something we have done for you, we would like to know if it's worked.

This is a known bug to us, but the devs have refused to fix it because they say they cannot recreate it.

This is where we would really like your help. If you, the players, could record video for us of this error, it might be able to convince the devs and give them enough information to start working on a fix.

Record yourself encountering this bug, upload it to youtube or vimeo or any similar site, and then link it to this thread or in a PM.

This would be a great help to us, and more importantly to our 9 Dragons community.

TO RECAP:

-We need you to tell us if the weekend Black vs White events have been working

-We need you to tell us if manually completing RTD for you has been working

-We would like your help in recording the RTD bug to help convince the devs that it exists


Thank you all for your help and support!

Ihgyug2
May 29th, 2014, 11:43 AM
Hello!

This is a little thread to update you on some things we've been trying to do to improve in-game bugs, as well as ask for your help.

1. The weekend Black Vs White events weren't working, as you were all aware. We've tried some new things with it, but nobody has let us know if it's working NOW.

We would like any and all feedback regarding BvW so we can know if there are any further or continuing issues with it.

2. Additionally, we have been attempting to manually push people through the RTD questline when they get stuck. However, nobody has told us if it's worked yet. If this is something we have done for you, we would like to know if it's worked.

This is a known bug to us, but the devs have refused to fix it because they say they cannot recreate it.

This is where we would really like your help. If you, the players, could record video for us of this error, it might be able to convince the devs and give them enough information to start working on a fix.

Record yourself encountering this bug, upload it to youtube or vimeo or any similar site, and then link it to this thread or in a PM.

This would be a great help to us, and more importantly to our 9 Dragons community.

TO RECAP:

-We need you to tell us if the weekend Black vs White events have been working

-We need you to tell us if manually completing RTD for you has been working

-We would like your help in recording the RTD bug to help convince the devs that it exists


Thank you all for your help and support!

BvW doesn't work.
The hermit is harder to kill and when it dies no cc5 entrance/buff.

RagingAsura
May 29th, 2014, 11:55 AM
Regarding the RTD bugs, if you have tried to manually push players through, will you please PM or list those players affected somewhere on forum? Most likely we have abandoned those accounts (I know I have abandoned mine and would only randomly log it every few weeks).

Recreating those bugs is simply doing the RTD quest, on completion of task, return to the NPC most of the time, click to return the request (talk to NPC) and the Disconnect without finalizing the quest completion (usually a further talk button). Upon relogging the quest will be in a limbo stage and thus will not allow you to talk to the NPC again, and all subsequent quests will then also not show up.

I can create a youtube of a "broken state" if you like, showing all quests disappeared and my Quest log.

Cidopuck
May 29th, 2014, 11:58 AM
Regarding the RTD bugs, if you have tried to manually push players through, will you please PM or list those players affected somewhere on forum? Most likely we have abandoned those accounts (I know I have abandoned mine and would only randomly log it every few weeks).

Recreating those bugs is simply doing the RTD quest, on completion of task, return to the NPC most of the time, click to return the request (talk to NPC) and the Disconnect without finalizing the quest completion (usually a further talk button). Upon relogging the quest will be in a limbo stage and thus will not allow you to talk to the NPC again, and all subsequent quests will then also not show up.

I can create a youtube of a "broken state" if you like, showing all quests disappeared and my Quest log.


We can try to start messaging those players from now on, that's a good point.

The devs have apparently tried to recreate the bug, and they say it is simply not happening for them.

Screencaps of your state after the bug might be useful, we would appreciate that.

RagingAsura
May 29th, 2014, 12:02 PM
Will do that in a few hours when Im able to log game.

SEEYOUPK
May 29th, 2014, 12:08 PM
BvW doesn't work.
The hermit is harder to kill and when it dies no cc5 entrance/buff.

That's because it's not the hermit/overlord.
I don't know how, but it's totally ****ed up. Having the hermit/overlord skin, but different name. It's somehow a mix of BvW war and summer event with the following boss:

http://i.imgur.com/aku79dU.png

Ihgyug2
May 29th, 2014, 12:13 PM
Yeah haha xDD
Give us summer event and change the hermits to chickens ;D

Deimos
May 29th, 2014, 12:28 PM
Anyone who's sent in a ticket regarding the RTD quest has been notified of the fix.

RagingAsura
May 29th, 2014, 12:30 PM
Anyone who's sent in a ticket regarding the RTD quest has been notified of the fix.

So there is a "fix" now?

Sercova
May 29th, 2014, 12:31 PM
I believe he means the attempt to fix by way of "attempting to manually push people through the RTD questline when they get stuck"

Cidopuck
May 29th, 2014, 12:57 PM
I believe he means the attempt to fix by way of "attempting to manually push people through the RTD questline when they get stuck"

This is correct.

As I mentioned, the devs are unable to recreate the bug so they have no plans on making a patch for it

Alex2peu
May 29th, 2014, 01:50 PM
can u fire jester pls?

Sercova
May 29th, 2014, 01:54 PM
can u fire jester pls?

Why may i ask?

Jester
May 29th, 2014, 02:26 PM
I also would love to know the reason behind this request.


If you have any problems you should probably tell me about it so I can relay them to the rest of the GM team.
If this is regarding my lack of presence in game/forum, it's because
A) I mainly handle Lucent Heart
B) the whole GM team is swarmed with work at the moment.

I apologize if I seemed uncaring and such, but I assure you we're doing all we can to make it better for everyone.


can u fire jester pls?

Alex2peu
May 29th, 2014, 02:33 PM
next time il roar " fire in the hole !!"
nothing personal but you never posted for 9dragons....you gave impresion of an active GM,next day total silence until now...

Jester
May 29th, 2014, 02:40 PM
To be fair, the whole GM team was busy with their own games and few other ones due to our internal affair.

Again, I tried to be on game as much as possible, but please do understand that we have a lot of work other than managing games.

We're always trying to provide the best content/service/experience from all we can offer with the given resources.


next time il roar " fire in the hole !!"
nothing personal but you never posted for 9dragons....you gave impresion of an active GM,next day total silence until now...

Jamie9d
May 29th, 2014, 03:27 PM
We can try to start messaging those players from now on, that's a good point.

The devs have apparently tried to recreate the bug, and they say it is simply not happening for them.

Screencaps of your state after the bug might be useful, we would appreciate that.

Force disconnect during a RTD and the bug is replicated. Did you actually just say you would start messaging players to get the RTD bugs fixed? What happened to the players who have been waiting since the start of CBT with the same issues?

EternalSonata
May 29th, 2014, 03:34 PM
This is correct.

As I mentioned, the devs are unable to recreate the bug so they have no plans on making a patch for it

So it means that when the lunar event will be removed, u should put back BlackVSWhite activated files to make it works.

BizaRRe123
May 29th, 2014, 03:38 PM
Again, I tried to be on game as much as possible, but please do understand that we have a lot of work other than managing games.

since you are a GM (Game Manager) is not your job to "manage" things ?:EEK:and you get paid for it also

plastic001
May 29th, 2014, 03:40 PM
I also would love to know the reason behind this request.


It's okay Jester, I still love you. :COOL:

Bring in the hugs

Sercova
May 29th, 2014, 03:41 PM
Can we get back on topic please folks ^_^

KitFistu
May 29th, 2014, 04:05 PM
recreate bug?

1.simply do a RTD that requires you to get an item from NPC (with your bags full).
2. Disconnect from server after talking to a RTD NPC
3. have someone PK you in cc while talking to turning in a RTD to NPC (in cc)

quest bugged!!!

Devs are really idiots.

Sercova
May 29th, 2014, 04:14 PM
If being PK'd in CC whilst doing RTD quests causes them to bug out why don't we make sure people don't do those quests without the Anti-Pk buff?
You know, as a small measure in stopping it happening until the bug is fixed.

KitFistu
May 29th, 2014, 05:22 PM
you have to go to CC 3 for anti-PK buff which is an inconvenience if all you need to do is kill stormy arrow, deadly swing or find Wan Dae's daughter.

The DC bug, people have no control over.

The bags full bug is kinda tricky. People just forget that bags are full from looting VOH when they try to get the second medicine :D

As for Pk, cant control that either.

Sercova
May 29th, 2014, 07:12 PM
I'm just saying if we let everyone know to be extra careful in CC and get the Anti-Pk buff to help reduce the risk of being killed and ending up bugging their RTD quests, that'd atleast go a little way to stopping the bug from appearing.

I agree there isn't really much we can do about random DCs whilst doing the quests but knowledge about the Anti-Pk buff and making sure your bags aren't full is pretty easy to accomplish.

RagingAsura
May 30th, 2014, 09:52 AM
Update: My quest is still stuck for character Asura. No quests in Hefei and the quest still shows the required quest items as 0/1, and killing mobs wont drop them either.

Malthael
June 2nd, 2014, 08:01 PM
As many orther 9dragons, the way to fix RTD quest is reset it, or make a player reject and receive the quest again

SEEYOUPK
June 2nd, 2014, 11:14 PM
BvW is still bugged. Starts at 6 PM UTC instead of 5, spawns a boss with King Chicken name and Hermit skin with 14% HP.

Malthael
June 3rd, 2014, 09:31 AM
btw, can you change BvW time to earlier, 4PM UTC would be nice!

RagingAsura
June 6th, 2014, 06:21 AM
Stuck RTD quests can now be manually pushed forward. Please note that this doesnt mean you get AUTO 2nd Role, you still will have to do all the quests!! GM will only fix the single quest that you're stuck on if it turns out it is really bugged. So please dont spam Support thinking that you will get auto 2nd role by intentionally bugging your characters.

Celandir
June 6th, 2014, 06:22 AM
About HG lvl TGW, he kills us all with his attack lol. He hits u once and BOOOM everyone dead. Put the old TGW back which has GL1 lvl.
U should have seen how many people died ALOT during the boss spawn event lolz.

RagingAsura
June 6th, 2014, 06:24 AM
About HG lvl TGW, he kills us all with his attack lol. He hits u once and BOOOM everyone dead. Put the old TGW back which has GL1 lvl.
U should have seen how many people died ALOT during the boss spawn event lolz.

That was not intentional I dont think, since we gave him a list of bosses names, GM assumed it was the same TGW since both HG TGW and GL TGW has same name, but eitherway that HG TGW is bugged.

Cidopuck
June 9th, 2014, 10:07 AM
That was not intentional I dont think, since we gave him a list of bosses names, GM assumed it was the same TGW since both HG TGW and GL TGW has same name, but eitherway that HG TGW is bugged.

This is correct. Our tools are kind of a mess, especially for spawning mobs and items.

Jedaii
June 9th, 2014, 04:57 PM
fix the BvW. You have the wrong bosses. That's why its bugged. The bosses that spawn is for the new BvW recently introduced on GC.

You should spawn overlord of North Sea and Hermit of South Sea.

Brentrulzk0I382
August 24th, 2016, 01:30 PM
in the case of RTD quests being fixed the answer is no in my case. i wasnt notified it had been attempted and it is still stuck. plz contact me GM

Brentrulzk0I382
August 31st, 2016, 12:52 PM
yes but how do we get ahold of the person capible of resetting when quitting isnt an option?

Tung1981
June 19th, 2017, 12:19 AM
Please help and gift for new gamer.