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Thread: unable to update the game after I installed it

  1. #1

    Angry unable to update the game after I installed it

    I keep getting an error when I try to update the game
    this error says "connect to patch server fail, please restart the program."
    I've been encountering this error for days now

  2. #2
    Join Date
    Aug 2016
    Posts
    94

    Default

    Hi! In cases like this, we highly advise you reinstall the Lucent Heart client. If any other issues occur, please do not hesitate to send us a ticket! https://subagames.com/SupportPage.aspx/lucent-heart

  3. #3

    Default

    You probably either have already solved the issue or just stopped trying to install the game but, if you're still interested in the game then I have figured out the solution to this problem (as this exactly issue happened with me). The source of the problem was through your firewall (most likely).

    Even though I temporarily disabled my firewall (which is ZoneAlarm as my firewall application, and already disabled my Windows Defender), it still shows "Connect to patch server fail, please restart the program. There was a setting in my firewall application called OSFirewall, which was Enabled at the time. The moment I disabled it, opened the patcher again, everything ran as it should have.

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