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Thread: Crash on Launch

  1. #1

    Default Crash on Launch

    I've tried fully deleting and reinstalling three times through steam, and three times through the website's installer, each time all with the same result, the patcher opens, patches the game, says it's ready, i click enter game and it instantly crashes, the game window doesn't even start to load so there's no crash log to work with, so all i've got is the windows crash report, which wasn't much more helpful..
    Can anyone look at this and see what you think? i've tried so many things and nothing has made any difference at all..
    this is all the information i'm able to get about the crash.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: LucentHeart.exe
    Application Version:
    Application Timestamp: 587c3c32
    Fault Module Name: StackHash_974b
    Fault Module Version:
    Fault Module Timestamp: 00000000
    Exception Code: c000041d
    Exception Offset: 754d4d62
    OS Version: 6.1.7601.
    Locale ID: 1033
    Additional Information 1: 974b
    Additional Information 2: 974bf834716f170a345015069aab072f
    Additional Information 3: f305
    Additional Information 4: f305d53657ff43aa6d5c03ee6972e9bb

    My system specs should be well beyond and without conflict with the game, even the launcher says my hardware is all fine, so can someone translate that stackhash into something i can work with to fix this?
    Almost forgot, i'm running windows 7 ult 64bit.

  2. #2
    Join Date
    Mar 2013


    Are you still having this problem?
    The servers were having issues on the 5th but now they're fixed, so I was wondering if that might have given you the error.
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  3. #3


    Downloaded it again through steam and tried again today. still the same problem, same error, everything..

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