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November 5th, 2017, 03:38 PM
#1
Crash on Launch
I've tried fully deleting and reinstalling three times through steam, and three times through the website's installer, each time all with the same result, the patcher opens, patches the game, says it's ready, i click enter game and it instantly crashes, the game window doesn't even start to load so there's no crash log to work with, so all i've got is the windows crash report, which wasn't much more helpful..
Can anyone look at this and see what you think? i've tried so many things and nothing has made any difference at all..
this is all the information i'm able to get about the crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: LucentHeart.exe
Application Version: 0.0.0.0
Application Timestamp: 587c3c32
Fault Module Name: StackHash_974b
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: 754d4d62
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 974b
Additional Information 2: 974bf834716f170a345015069aab072f
Additional Information 3: f305
Additional Information 4: f305d53657ff43aa6d5c03ee6972e9bb
My system specs should be well beyond and without conflict with the game, even the launcher says my hardware is all fine, so can someone translate that stackhash into something i can work with to fix this?
Almost forgot, i'm running windows 7 ult 64bit.
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November 7th, 2017, 07:48 PM
#2
Are you still having this problem?
The servers were having issues on the 5th but now they're fixed, so I was wondering if that might have given you the error.
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November 25th, 2017, 04:24 PM
#3
Downloaded it again through steam and tried again today. still the same problem, same error, everything..
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