Hi there.. Please see attached pics.. I topped up 30k sp to buy Exp Up(100%) for 7days and other cash shop items.. When I'm about to claim it. All the other items came except for the Exp up(100%) 7days exp. I was charged 16k for it, but never get any.. It was so frustrating. Resolve this immediately.

and here's what was left after the purchase..
https://imgur.com/9vWiTVk

Purchase History (Since there's no way a player can track his own purchases, I do it manually)
Mall Points (MP Used) - Mana Recharge and pets (so not counted on Suba Points)

https://imgur.com/rnIsxTD

PLEASE GM DO YOUR f*CKING JOB ...MY PREMIUM PACKAGE IS NOW RUNNING
IT FEELS SO SLOW WITHOUT THE XP UP 100% ...HEAR FROM YOUR PLAYERS OR ELSE
THE COMMUNITY WILL DIE SOON..