View Poll Results: how is subagames support for Ace online?

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43. You may not vote on this poll
  • good

    1 2.33%
  • normal

    0 0%
  • bad

    3 6.98%
  • very bad

    39 90.70%
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Thread: ACE ONLINE IS ALIVE! you guys think subagames pay atention on us?

  1. #21
    Join Date
    Mar 2010
    Location
    0xc0000005
    Posts
    366

    Default

    Most people don't even know this game exists, how would they?

    Greenlit 6 years ago, still not on Steam.
    https://steamcommunity.com/sharedfil.../?id=120446393

    Suba is putting this on Steam tho.
    https://store.steampowered.com/app/314430/MARS/
    BB code img is not allowed.
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  2. #22

    Default

    Quote Originally Posted by ZenDragoon View Post
    Hey guys. I am very aware that our service as of late has been very insufficient and has been for a very long time. While us going through personnel changes and major commitments to multiple projects across the board has severely hampered our ability to do so, we're looking to buckle down and get more service flowing to ACE Online.

    Our first commitments to that are the Event Calendar we've just posted to Facebook as well as refocusing on getting through tickets over the next coming weeks. It'll be an uphill battle due to the giant backlog I'll have to go through but additional help may be on the way. But even then, everyone's feelings as of late are valid. But hopefully sorting through tickets this afternoon and letting loose and having some fun with a Last Nation Standing event on Monday can get the ball started moving in the right direction.
    Mate,

    I'm an SCO original player here but I also played in AirRivals for a moment through the transition. I left shortly after the change to AR because this game cannot get a proper support system. I recently returned (yesterday) and hit level 72 this morning- I still am seeing a complete mismanagement of this game platform.

    I work in data analytics for a fortune 500 company and manage a global based customer experience program with a strong IT background and many hours wasted playing various MMOs. I've got some ideas to salvage what's left of Ace from a management and IT perspective- but subagames has to be willing to make an effort here.

    Unfortunately, it appears to be a systemic issue with the way subagames operates, there's no transparency and communication with the community, no engagement with those who actively play, pay and keep their games alive. I mean your last posts on the AO page are from 2016, that should be embarrassing for both you and your colleagues. When our CRM system where I work is mismanaged and we distribute a comprehensive survey in Spanish to a contact in Mexico city just to find that the seller input the information wrong and they are from Chicago and do not know Spanish.. I'm mortified. Not only do I correct the CRM record, I also strive to solve these issues long-term with something sustainable that corrects these gaps in education and our processes.

    I see you're looking for a SEO specialist; however, this is a cart before the horse scenario as I believe subagames needs to bring their website out of 2010 and into 2020 (I developed websites for about 4 years when I was 18/19) before SEO is sourced (I'm SEO certified through Google). I also see that you're currently looking for a GM, this is good news as things seem quite light. What I don't see is an effort for continuous improvement on your processes, platforms and systems being actively searched for. Relatedly, the CSRs (Customer Service Representative) system clearly needs an overall within your company, whether it's resources, processes or training. A ticket should never sit for 6 months, that's insane and someone should be reprimanded for that, even if it's a manager for instructing their staff to ignore certain games based upon resources. This is a problem. Even if they do not have competent developers on deck for AO they should at least listen to their customers, respond with "Hey man, we're doing restructuring and slim on employees for AO at the moment. I'm sorry to hear you're experiencing issues with X but I promise I'll get back with you as soon as I can- we're thinking 2 months until we resolve our resource bottleneck. In the meantime, -insert answer here-" They can resolve the issue on that ticket, or provide a justification such as "This is on our scope for 2020, once we sort out of staffing and restructure our company we're hoping to resolve X, thank you for letting us know! I've added it to the improvement queue I manage."

    People are reasonable if they have someone being honest with them, if they are ghosted, they get pretty angry.

    All of these things hint to maybe a work environment that's constantly strapped, micro-managed or full of employees that are too fearful to make big suggestions and changes OR you simply need some fresh perspectives to salvage your company. I apologize for the abrasive look at something so close to you. Restructuring may create better financials for your income statement (I have a bachelors in accounting) but in the end there's two ways to increase revenue, trim spending AND/OR making more. If you only trim spending this game will (once again) fall into oblivion, you have to invest something into your company and AO itself.

    Best,
    -CuteRacc (PlasticRaccoon during SCO)
    Last edited by PlasticRaccoon; September 15th, 2020 at 01:09 PM. Reason: STonks

  3. #23

    Thumbs up not same ppl

    Quote Originally Posted by YacAgear View Post
    hi guys

    first then all. subagames need to make AO Great again. we waste alot of money to get troll? it's ridicolous, if u are listen to us we just need something nice to this game, nothing else, so that's ur job, your fault, nothing else also . for example look Arkhan the MG he waste all hes money to get Trash, read that and do ur job , Thanks

    Dude Arkhan was banned because he was buying and selling items for $ out of the game, after a while he was unbanned and what do you think he did? returned to sell ...

    The person who was wrongly banned for racism was _ArkhaN, they are not the same person ...

  4. #24

    Unhappy pay attention

    Quote Originally Posted by ZenDragoon View Post
    Hey guys. I am very aware that our service as of late has been very insufficient and has been for a very long time. While us going through personnel changes and major commitments to multiple projects across the board has severely hampered our ability to do so, we're looking to buckle down and get more service flowing to ACE Online.

    Our first commitments to that are the Event Calendar we've just posted to Facebook as well as refocusing on getting through tickets over the next coming weeks. It'll be an uphill battle due to the giant backlog I'll have to go through but additional help may be on the way. But even then, everyone's feelings as of late are valid. But hopefully sorting through tickets this afternoon and letting loose and having some fun with a Last Nation Standing event on Monday can get the ball started moving in the right direction.
    You should read this https://forum.subagames.com/showthread.php?t=126929.
    and we have a current problem inside the game, people glitching stuffs or making stuffs with glitched Hprots Hgambles etc and them sell it to others for $ outside the game, so the point is an random guy who as playing 2 weeks is now full e13-14 with 2x bonus armor-weaps...
    this affects those who have played fair for a long time, as well as the finances of the game itself and the company, as there is less consumption of credits.
    for example, why would I spend my money on a game where guys make or acquire items by illegal means?
    Last edited by MhEy; September 17th, 2020 at 01:55 PM.

  5. #25
    Join Date
    Apr 2012
    Location
    Milan - Italy
    Posts
    7

    Default .....

    you forgot the events ...

  6. #26

    Default

    Quote Originally Posted by Nlk01995 View Post
    you forgot the events ...





    yyyyyyyyyyyyyyyyyyyy

  7. #27

    Default

    Remember MasangSoft when it stopped updating the game in 2016? 2016 was the last major update the game got with 4.6. At this point, the game is on its last leg.


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