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Thread: Information Regarding Installation Problems

  1. #1
    Join Date
    Aug 2009
    Posts
    998

    Default Information Regarding Installation Problems

    Hello everyone,

    Based on everyone's feedback so far regarding the installation of MAT, we hope this thread will help anyone that are having installation problems.

    Issue 1:
    Symptom:
    • When running the installer, I immediately get an Error in unknown symbols and characters.

    Sample error screen-shot:

    Cause:
    • The download has not completed or has erroneously been reported as completed.

    How to confirm this is your problem:
    • Under Windows explorer, check the file-size of the installer (in Bytes).
    • To do this, right-click the file and select Properties.
    • Under the "Size:" field, the correct value must be exactly as listed below for your file name.
    • MATonline1.1.6.318.exe: 1,072,729,131 bytes
    • MATonline2.1.6.319.exe: 1,063,117,918 bytes


    Now how do I fix it?
    • In some browsers, you can resume the download by using the download management pages.
    • Alternatively, you can redownload the installer from the beginning.

    Issue 2:
    Symptom:
    • When running the installer, while the installer is copying files, I get an Error indicating that some files are corrupt.

    Sample error screen-shot:

    Cause:
    • The download has completed but some parts of the installer are corrupt.

    How to confirm this is your problem:
    • You do not need to confirm this. This error message is very specific and is only displayed when the current file does not match predefined file integrity information for the current file.
    • If you really want to check for sure, you can take a checksum of your installer .exe file.
    • A checksum is a number that helps in determining the integrity of the file. The algorithm in calculating the checksum is designed such that a change in the file will usually cause a different checksum to be calculated.
    • The correct checksums of our installer using the CRC32 hash function and the MD5 hash function are listed below for your file name:
    • MATonline1.1.6.318.exe: 87B7311B (CRC32) 09aad37d171ca7173e86be07e33cf8df (MD5)
    • MATonline2.1.6.319.exe: AA344CCE (CRC32) e4c99e789aeb902b636a26715dff0225 (MD5)
    • CRC32 and MD5 checksums are not built into Windows. But there are applications for Windows that can make obtaining the checksum of a file easier.

    Now how do I fix it?
    • Although you may be tempted to click "Ignore," we highly recommend against it. The reason is that corrupt game files will likely cause game anomalies later. Potentially leading to other "weird bugs" that should not normally occur. The server may also disconnect players possessing non-standard files.
    • The best solution is to redownload the installer from another source.

    If you experience any other errors while installing, please post a picture and we will add any additional information we know.

  2. #2
    Join Date
    Sep 2010
    Location
    Dumfries, Scotland
    Posts
    104

    Default

    Good idea to organise Everything into one thread, this may save people search time later on.

  3. #3
    Join Date
    Sep 2009
    Location
    127.0.0.1
    Posts
    10,231

    Default

    bump..........

  4. #4

    Default

    I like it...

  5. #5

    Default

    thank you for this. really helped.

  6. #6
    Join Date
    Sep 2009
    Location
    127.0.0.1
    Posts
    10,231

    Default

    Dear Mr. Saturn,

    Can we get a sticky please?

    Thanks.

  7. #7
    Join Date
    Sep 2010
    Location
    Romania
    Posts
    2

    Default

    i have a (update fail please contact service ) and i cant do anything i need help

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