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Thread: ACE FAQ-Tickets open.

  1. #1
    EchoSaviour's Avatar
    EchoSaviour is offline Divider of Zero, Multiplier of Infinity
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    Default ACE FAQ-Tickets open.

    Ok, no more emails guys, we're phasing them out. If you got any issues go through the support FAQ to Ticket setup we got.

    Basically if you got a problem that the FAQ cannot fix, then there are the forms on it to fill up so support can check up on whatever problems.

    This should speed things up significantly cause we no longer have the following issue. Now in abridged format!

    Player: Help! I lost my weapon.
    Support: What weapon did you lose?
    Player: My missile!
    Support: Can you give all the info on the missile.
    Player: It was a Dark Arrow!
    Support: Can you give all the info on the missile, including upgrades and enchants.
    Player: It was a Celestial of Sniper Dark Arrow, E7
    Support: Can you tell us what enchants were on the weapon.

    You guys probably get the idea. One issue can sometimes take a week cause the player just never gives all the info in the first email. The ticket / FAQ system should help us remove those annoyances. (Trust me, them support peeps freak out whenever I tell them I don't have all the info.)


    All variables have been taken into consideration. All actions that can happen, could happen, might happen, and are unlikely to happen have been accounted for.

  2. #2
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    How About a person that i am playing his acc from time to another and he is no longer play the game and then i lost some of my items at that acc?
    e: And if i have the SS of those items that belongs to me got lost?
    Last edited by Shuffl3z; November 22nd, 2009 at 01:45 PM.
    <br>

  3. #3

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    You're also forgetting. What time frame did you lose such weapon? and Did you give your account to anyone?

    <br>

  4. #4

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    Truthfully that was his fault. Putting his own weapons on a gear that multiple people have access to is just asking for them to get lost :\

  5. #5
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    Quote Originally Posted by Hydro. View Post
    Truthfully that was his fault. Putting his own weapons on a gear that multiple people have access to is just asking for them to get lost :\
    it wasn't on my own acc and the item that i want to get it back is only 1 weapon and that is pierce loa. guess ill try to send a support ticket again
    <br>

  6. #6
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    This is getting a sticky.
    Quote Originally Posted by JKRevan View Post
    but if echo spills the beans we wont be able to collect items...
    FenderJazz - sees you trollin, is hatin' 87 MG BCU Prelude - Crescendo Founder

  7. #7
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    Quote Originally Posted by ebra View Post
    it wasn't on my own acc and the item that i want to get it back is only 1 weapon and that is pierce loa. guess ill try to send a support ticket again
    If you knew the account it was on that wasn't yours, maybe.
    If it got broken, there's no hope, no way to tell that you didn't do it.
    If it wasn't on your account, wait, it wasn't on your account, was it your weapon? But you traded it to another account, but it was just a loan, and now it's lost, and 5 people use your account, and you don't know where the loa is now, yeah you're f***ed. And retarded. If you share your info, s*** gets lost. Learn from it, although this probably isn't even ebra posting.


    This is a lost cause, but awesome Suba for the suport ticket system coming back up

  8. #8
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    i sent in all my tickets today.

  9. #9
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    Quote Originally Posted by [GM]EchoSaviour View Post
    Ok, no more emails guys, we're phasing them out. If you got any issues go through the support FAQ to Ticket setup we got.

    Basically if you got a problem that the FAQ cannot fix, then there are the forms on it to fill up so support can check up on whatever problems.

    This should speed things up significantly cause we no longer have the following issue. Now in abridged format!

    Player: Help! I lost my weapon.
    Support: What weapon did you lose?
    Player: My missile!
    Support: Can you give all the info on the missile.
    Player: It was a Dark Arrow!
    Support: Can you give all the info on the missile, including upgrades and enchants.
    Player: It was a Celestial of Sniper Dark Arrow, E7
    Support: Can you tell us what enchants were on the weapon.

    You guys probably get the idea. One issue can sometimes take a week cause the player just never gives all the info in the first email. The ticket / FAQ system should help us remove those annoyances. (Trust me, them support peeps freak out whenever I tell them I don't have all the info.)
    WHAT? SOME1 LEGENDED a E7 ARROW?

    FAIL!
    Quote Originally Posted by [GM]EchoSaviour View Post
    Nice try, but you failed.
    Quote Originally Posted by [GM]EchoSaviour View Post
    Placeholder before JKRevanBR decides to ninja a maintenance notes thread


  10. #10
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    Player: Help! Mangsang broke bgears
    Support: What gear did we break?
    Player: I SAID THE BGEARS
    Support: Can you give all the info on the bgears.
    Player: IT WAS BROKEN AND ****
    Support: Can you give all the info on the gear.
    Player: ABM 1SHOTS ME, SUPER FAST GRINDING, SUPER FAST SPEED!
    Support: Can you tell us what weapons the gear was useing
    Player: SOME RANDOM NORMAL FIXED E5 PROB BAWWO
    Support: What time frame did this happen?
    Player: TWO FRICKEN YEARS AGO


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